Ensuring Your Transformation Journey is Perfectly Magical

Hello, fabulous character creators! At Glamourguise Store, we pour our hearts into ensuring your Classic Party Fancy Dress, Wigs, and Masquerade Masks are nothing short of spectacular. However, we understand that sometimes a transformation might not go exactly as planned. If your item isn’t the perfect fit for your character vision, our Returns & Exchanges policy is here to make things right.

🕒 Our Policy Timeline

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same perfect condition you received it.

Please Note: Due to hygiene reasons and to ensure the safety and quality of our products for all our customers, we cannot accept returns or exchanges on the following items:
  • Face Paint (All opened or used containers)
  • Wigs that have been unsealed, tried on, or removed from their original packaging.
These items are final sale once their packaging has been compromised.

🔄 The Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Within 15 days of receipt, please email our magical customer service team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the handy template below!
  2. Wait for Instructions: We will reply with a Returns Authorisation number and the shipping address for your return. Please do not send anything back without this number.
  3. Pack It Up: Securely pack the item in its original packaging, include all tags and accessories, and enclose a copy of your original order confirmation.
  4. Ship It: Mail your return package to the address we provide. We recommend using a tracked shipping service for your peace of mind. Please note that original shipping costs are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error (e.g., a wrong or defective item).
  5. Let Us Work Our Magic: Once we receive and inspect your returned item, we will process your exchange or refund.

💷 Refunds

After we receive and approve your return, your refund will be processed within 5-7 business days.

  • Method: Refunds will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or PayPal).
  • Timing: Depending on your bank or payment provider, it may take additional time for the refund to be fully reflected in your account.
  • Amount: You will be refunded the value of the returned item(s). Original shipping fees are non-refundable.

📝 Returns Request Email Template

To make it even easier, feel free to copy and paste the template below when you contact us!

Subject: Returns Request – Order #[Your Order Number] Hello Glamourguise Store Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Product to Return: [Product Name & Code/SKU if available] Reason for Return: [e.g., Incorrect size, changed mind, etc.] I confirm that the item is unused and in its original packaging. Please provide me with the Returns Authorisation number and the address to which I should send the item. Thank you for your help! Best regards, [Your Name]

🎭 Faulty or Incorrect Items?

If you receive a faulty or incorrect item, please accept our apologies! Contact us immediately at [email protected], and we will swiftly arrange a replacement or refund and provide a pre-paid shipping label for you to return the item to us.

Need More Help?

Our magical customer service team is always here to assist you with your transformation needs.

Email: [email protected]